Looking for an alternative to your current provisioning platform?
You're in the right place. RPM is the independent, engineer-owned alternative for operators who are tired of escalating fees, declining support, and a platform that hasn't meaningfully improved in years.
The questions we hear most often.
"Why does my per-modem cost keep going up?"
Because the platform is owned by a private equity firm whose entire business model is extracting more revenue from existing customers each year. RPM uses transparent flat-rate pricing. No per-modem creep. No surprise renewal increases.
"Why does support take 48 hours to acknowledge a ticket?"
Because you're routed through tiered support designed to deflect work, not solve it. RPM has no support tiers. You email or call the engineer who built the platform. Response times are measured in minutes during business hours.
"Why can't I get my own data exported?"
Because lock-in is a deliberate retention strategy. RPM's data lives in standard MySQL, with documented schemas and full export tools. Your customer data is yours.
"Why hasn't the UI changed in over a decade?"
Because there's no competitive pressure to invest in product. RPM ships meaningful improvements continuously - usually in response to direct customer requests.
Side by side.
| RPM | Legacy platforms | |
|---|---|---|
| Pricing model | Flat rate per modem, transparent, no junk fees | Per-modem, tiered, escalating |
| Support | Direct to engineer | Tiered ticket queue |
| Deployment | Self-hosted or managed | Vendor-hosted only |
| Data access | Full access, export anytime | Limited, vendor-controlled |
| Custom features | Hours to days | Months to years, if ever |
| Ownership | Independent, engineer-owned | Private equity |
| Roadmap input | Direct customer requests | Vendor's quarterly priorities |
It's not as painful as it sounds.
Switching provisioning platforms sounds painful. In practice, it's not - assuming you work with someone who's done it before.
RPM has migrated operators off legacy platforms with zero subscriber-facing impact. The process is documented, repeatable, and includes parallel-run verification before cutover. Most migrations complete in days, depending on customer count and integration complexity.
Thirty minutes.
The platform, your environment, your questions. No pressure, no follow-up sequence.